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FAQs
How far in advance do I need to book a ride?
You must book at least 24 hours in advance for all ride types to ensure a better transportation experience.
Can I cancel or reschedule a ride?
Yes, you can cancel or reschedule a ride, but please cancel at least 2 hours before the selected time.
What happens if my flight is delayed or my appointment runs long?
For airport pickups, we track flights and adjust our time according to it. If an appointment runs long, just let us know, and we will reschedule the pickup time accordingly.
Is someone required to accompany the passenger during the ride?
Not necessarily; many of our passengers can travel independently, as our driver also assists, but family members are welcome if they want.
Do you charge extra for wait times?
Waiting a few minutes is okay, but long waits incur extra charges; you can get complete details in your booking.
Are your vehicles insured and regularly inspected?
Yes, we inspect vehicles daily and send them for passenger service only after a complete inspection to ensure our passengers' safety.
Can I request the same driver for recurring rides?
Yes, we try to assign the same driver for recurring trips, such as school pickups or medical rides, so passengers feel familiar and have a comfortable ride.
Is Bay Ride Express available on weekends?
Yes, we offer services throughout the week.